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TRANSFORMING THE RETAIL EXPERIENCE
When & Where
14:20 - 14:50, Monday 8th May 2017
Retail Design & Branding Theatre 1
- How to develop relevant and engaging formats tailored to customer needs, journeys, mindsets, and locations for sectors where online services are challenging traditional tried and tested models?
- How to leverage staff and face-‐to-‐face conversations as a unique part of the customer experience?
- How to seamlessly integrate digital into the physical channel and beyond?