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TRANSFORMING THE RETAIL EXPERIENCE

When & Where

14:20 - 14:50, Monday 8th May 2017
Theatre 1

Theme

Retail Design & Branding Conference Theatre 1

Speakers

Paula Rowntree , David Martin

Level

- How to develop relevant and engaging formats tailored to customer needs, journeys, mindsets, and locations for sectors where online services are challenging traditional tried and tested models?
- How to leverage staff and face-­‐to-­‐face conversations as a unique part of the customer experience?
- How to seamlessly integrate digital into the physical channel and beyond?